Privacy Policy

ECNESOFT PTY LTD (trading as poble) ("we", "us", or "our") is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is reasonably necessary for us to provide our SaaS (Software as a Service) platform and related support services. The types of information we may collect include:

• Identity Data: Full name, username, and business entity details (e.g., ABN/ACN).
• Contact Data: Billing address, email address, and telephone numbers.
• Financial Data: Bank account and payment card details (processed securely via PCI-DSS compliant third-party gateways; we do not store full credit card numbers).
• Technical & Usage Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, operating system, and how you interact with our platform.

2. How We Collect Information

We collect information through various means, including:

• Direct Interactions: When you register for an account, subscribe to our service, request support, or communicate with us.
• Automated Technologies: As you navigate our platform, we automatically collect technical data using cookies and server logs.
• Third Parties: We may receive information from payment providers, business partners, or public registers.

3. Purpose of Collection and Use

We strictly use your personal information for lawful business purposes, including:

• Service Provision: To register you as a new customer and deliver the poble POS software functionalities.
• Billing & Administration: To manage payments, fees, and charges, and to collect and recover money owed to us.
• Support & Improvement: To troubleshoot issues, analyze usage trends, and improve our platform"s performance and security.
• Communication: To notify you about changes to our terms or privacy policy, and to send critical service alerts.
• Marketing (Optional): To provide you with information about other goods and services we offer that are similar to those you've already purchased or enquired about. You may opt out of marketing communications at any time.

4. Disclosure of Personal Information

We may disclose your personal information to third parties strictly for the purposes outlined above. These parties include:

• Service Providers: Cloud hosting providers (e.g., AWS, Azure), payment processors (e.g., Stripe, Tyro), and CRM platforms acting as data processors.
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulators: The ATO or other government bodies if required by law.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

5. Cross-Border Data Transfer

While our primary operations are in Australia, we may use service providers located overseas. We take all reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the APPs.

6. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. We use industry-standard encryption (TLS/SSL) for data in transit and secure storage protocols.

7. Access and Correction

Under Australian privacy laws, you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date.

To exercise these rights, please contact our Privacy Officer at privacy@poble.com.au. We may need to verify your identity before processing your request.

8. Contact Us

If you have questions about this Privacy Policy or wish to make a complaint about how we have handled your personal information, please contact us: